SGA Dental Partners — 17 West (pre/post go-live) + 21 East (trailing 12-mo) — Data: Dental Intel, Mar 2024 – Mar 2026
The network-level patient case acceptance decline of 2.7pp is not statistically significant (p=0.38) — within normal month-to-month variation. But the three metrics tell different stories: Dollar Case Acceptance dropped nearly 2× as hard (−4.6pp, ∼10% relative) while patient acceptance only moved −2.7pp (∼4% relative). Patients still accept treatment, but accept smaller ticket items first — a classic sticker-shock signal. 8 of 12 covered offices declined, with drops ranging −0.5pp to nearly −19pp; CLP Kaysville, Tsai Perio, and NTP locations show notable declines. East perio runs at 72.4% trailing-12 — broadly healthy, top performers above 80%, bottoms below 65%.
Network averages across the 12 covered West offices. Look at the relative size of each delta — they are not telling the same story.
Each row is one office. Left dot = 12-mo before go-live. Right dot = post go-live through Mar 2026. Red = declined, green = improved.
Each row is one office, sorted high to low. Bar shows the trailing-12 value for the currently selected metric.
Each dot is one office. Above the gray diagonal = improved. Below = declined.
| Office | Phase | Go-Live | Before | After | Δ pp | DI Location | Note |
|---|
Trailing 12-month average = Apr 2025 through Mar 2026. 6 offices have no Dental Intel data — flagged in the notes column.
| Office | Patient CA% | Dollar CA% | New Pt CA% | DI Location | Note |
|---|
Dental Intel monthly export (Case acceptance data.csv), covering Mar 2024 – Mar 2026 (25 months).
Case Acceptance % (patient-level) — percent of patients with presented treatment who accepted treatment. Also available: Dollar Acceptance %, New Patient Acceptance %.
SGA canonical office names mapped to Dental Intel location names via SGA Location Mapping.xlsx plus pattern matching on DI location strings.